Personal information is collected in order to provide you with products and/or services as well as to ensure legal compliance on our part with applicable laws, regulations, and other regulatory documents. You have the right to choose whether or not to provide this information. However, in most cases, if you do not provide such information, we may be unable to provide corresponding services to you, or we may be unable to respond to a problem you encounter. These features include:(1) Smart device connections
In order to provide you with Kiwi Warmer services and allow you to securely connect to and manage smart devices, we may collect your Wi-Fi information, location information, information related to your mobile phone and smart device. This information will be used to provide you with various functionality including pairing with and connecting to smart devices, discovering nearby devices, and device management. Specific examples involving the above information are set out below:
Mobile phone related information: Hardware-based identifiers (MAC address, Android ID), phone model, OS version, OS language, country or region, App Store version, screen size and resolution, CPU, and display device related information.
Information to be collected during connection to a smart device: Based on the type of the smart device you need to get connected to, we may collect the following information: Wi-Fi information (SSID, BSSID, MAC address of Wi-Fi, Wi-Fi password), MAC address of the device, and device ID. Please note, that the Wi-Fi password is required for establishing the internet connection from Kiwi Warmer device and Kiwi Warmer cloud-services. This password is stored on the mobile phone and in the Kiwi Warmer device, but never transmitted to the Kiwi Warmer cloud-service or anywhere else outside of your home network.(2) Using smart devices for heater control
We may collect information that you provide relating to room settings for smart devices in order to facilitate smart home management. This will allow us to continuously improve smart heating algorithms and provide your with greater convenience and user experience.(3) App and smart device updates:
To ensure you can continue enjoying the latest Kiwi Warmer services, we may use the version information of your Kiwi Warmer device, Kiwi Warmer app and phone model in order to provide you with software updates. We may also collect a list of your connected smart devices and associated version information in order to provide you with smart device updates so that you can use the latest version of the service (including firmware version).(4) Weather forecasts (smart device connections):
One of the key features of Kiwi Warmer is to provide highly optimised heating control using weather forecasts and artificial intelligence algorithms. In order to enjoy this feature, we collect your location information to get location specific weather forecasts as well as sunrise and sunset settings. Please note, that the location information is transmitted with a high degree of inaccuracy - deliberately to ensure maximum privacy without compromising functionality.
We may also collect other types of information which are not directly or indirectly linked to an individual and which may not be defined as personal information according to applicable local laws. Such information may include statistical data generated when you use a specific service, such as including clicks, page redirects, and browsing time Such information is collected in order to improve the services we provide to you.
To safeguard your personal information, your request should be made in writing through our designated request channel.
Provide enough information for us to verify your identity and ensure that the requester is the data subject or is otherwise legally authorized to request the information;
Once we have a sufficient amount of information and confirm that we are able to process your request, we will respond to your request within the period specified by applicable data protection laws. Specifically:
We may provide to you, in accordance with your request and applicable laws and regulations, a free copy of the record of personal information about you that we have collected and processed. However, if you make an additional request regarding related information, we reserve the right, pursuant to applicable law, to charge you a reasonable fee for your data access request based on actual management costs involved.
If you believe that any information we have about you is incorrect or incomplete, you may request to correct or modify your personal information based on the purpose of use.
Subject to your applicable laws and regulations, you may have the right to ask us to delete your personal data. We will conduct an evaluation according to your request for deletion and, if corresponding rules are met, we will take corresponding steps, including technical measures, to carry out your request. After you delete or after we assist you in deleting your information, it may not be possible for us to immediately delete corresponding information from our backup systems due to applicable laws and security technologies. In such event, we will ensure your personal information is kept secure and prevent it from being subjected to any further processing until the backup can be cleared or anonymized.
We have the right to refuse to process requests considered to be frivolous or vexatious, requests that harm the privacy of others, extremely unrealistic requests, requests that would require a disproportionate technical effort, requests that are not required to be granted under local law, and requests involving information already available to the public or given under confidential conditions. We may also refuse a request in cases where we believe that certain aspects of a request to delete or access data might cause us to be unable to legally use the data for the aforementioned anti-fraud and security purposes.(II) Withdrawal of consent
You may withdraw your consent for the collection, use, and/or disclosure of your personal information in our possession or control by submitting a request. You may contact us for relevant requests by using email@example.com. We will process your request within a reasonable time frame from the time when the request was received, and thereafter not collect, use and/or disclose your personal information as per your request. Please note that your withdrawal of consent could result in certain legal consequences. Depending on the extent to which you authorize us to process your personal information, it may mean that you will no longer be able to enjoy the use of Kiwi Warmer products or services. However, any decision on your part to withdraw your consent or authorization will not affect personal information processing previously performed with your permission.
Since we share your personal information with our Third Party Service Providers and business partners, your information may also be transferred to other countries or regions. The jurisdiction of these facilities worldwide may not implement the same personal information protection standards as in your jurisdiction. Risk may exist depending on different data protection laws. However, we carefully choose our Third Party Servicer Providers and business partners and expect them to to take adequate measures to safeguard your information and to strictly comply with applicable laws, regulations, and regulatory requirements.