If your item has not been unboxed and packaging remains intact, we are able to refund you if notified within 14 days from delivery date. If your item has been unboxed, and not used /connected or installed we can refund 80% of the invoiced value if notified within 14 days from delivery date. This will be processed once the item has been returned and assessed to be in good condition.
If you notice the product has been delivered to you in a damaged condition, please report it to or our customer service team via support@kiwi-warmer.nz, within 7 days from the date of delivery. Damaged products must not to be installed/connected/used.
If upon opening the product you discover they are incompatible with your network or your heaters, Kiwi Warmer will accept a return if:
Without limiting any rights you have under the Consumer Guarantees Act, if your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, Kiwi Warmer will repair or replace your product or issue a refund where a suitable replacement is not available. In order to repair, replace or issue a refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.
For more information or to make a claim, please contact Customer Service.